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Passengers rights

In some cases, you may experience some inconveniences:

  • delay
  • denied boarding
  • cancellation of a flight
  • lost luggage

In this case, you should contact your airline and check the current regulations on this website:


Please download the document about your rights


Official Journal of the European Union
Regulation (EC) 261-2004 of the european Parliament - Article 14

If you are denied boarding or if your flight is cancelled or delayed for
at least two hours, ask at the check-in counter or boarding gate for
the text stating your rights, particularly with regard to compensation
and assistance.